Where should you provide sensitive information?
If you’re providing sensitive information—such as your Social Security number, your address, or your banking details—online, it’s important that you provide it by secured means. As mentioned above, check that a website is secure before entering any personal information.
You shouldn’t ever need to provide sensitive information by email or social media messages (such as Facebook, Instagram, and Twitter).
What information will BadioPay ask for, and how?
In order to verify your identity, Xe will ask you for your personal information when you register for an account.
When you initiate a money transfer, we will also require your payment information (so we can take the money from your account), your recipient’s banking informations (so we know where to send the transfer), and your recipient’s name and address (to verify that they are the account holder). We’ll ask for all of this in our secure web platform. However, if you’ve called us to inquire about your transfer, you can also provide this information directly to our team over the phone.
In some cases, we might need additional information to verify your identity. If that is the case, we’ll send you an email and direct you to sign into your account and directly upload your documents there. We will not ask you to provide this information over email or through any other means.
If you ever receive a message from Xe asking to provide sensitive personal or financial information through an email or social media platform, please contact us. We’d be happy to verify whether the email is legitimate, and we’d like to do everything we can to ensure that our customers aren’t being targeted by scams.
