Frequently Asked Questions

Badiopay offers a highly secure international money transfer platform, employing robust encryption and security measures to ensure the safety of your financial transactions, safeguarding your sensitive information throughout the process. With BadioPay, you can easily make instant money transfers to recipients in almost all African countries around. This includes transfer options to local bank accounts, Mobile Money wallets, Airtime/ top up, as well as cash pick-up locations.

  • You need to create a BadioPay profile before you can send money. You can sign up via web.
  • Create an account using your email address. When creating an account with your email address, a verification code will be sent to your email prompting you to log in.
  • Please note that you must use your real informations as shown on your valid ID when creating a BadioPay account.

To save your card:

  • Choose “Debit/Credit Card” as your payment method
  • Enter your card details and check the “Save card details for later” box
  • Your card will be saved once the payment is completed.

  • - Select the “Debit Card” option on the payment page.
  • Continue with a saved card or enter your card’s details (Card number, expiry date, cvv, billing country, billing address, billing city, billing state, postal/zip code) and click the Pay button.
  • You will be redirected to your card provider’s secure portal to authenticate the payment.
  • As soon as we receive your payment, your transfer will be processed and delivered to the recipient.

You may get an additional charge for a transaction and it is usually due to one of the reasons below:

  1. International processing fee: These are charges imposed by your bank when you use your card to make a purchase or to transfer money in a foreign currency. These fees are typically a percentage of the transaction amount or a fixed fee, and they vary depending on your bank’s policies. BadioPay has no control over these charges, and we recommend reaching out to your bank for further clarification.
  2. Dynamic Currency Conversion (DCC): This happens when your card’s local currency is different from the currency you chose to pay on the BadioPay. Your bank or payment processor will convert the card’s default currency to the currency you have requested to pay before releasing the funds. For example, using a USD card to pay GBP on the BadioPay. The exchange rate for this conversion is determined by your bank and this might attract an additional charge. To avoid this, we recommend paying with a card that uses the same currency as the one you are sending.

Please note that while we strive to provide a seamless remittance experience, fees imposed by banks are beyond our control. We recommend reviewing your bank’s fee structure and reaching out to them directly for further clarification on specific charges.

To send money with BadioPay, you can sign up for an account on our  website, add your payment information, select the recipient, and specify the amount you want to send.

BadioPay may charge $2 flat fee and nominal fee for certain transactions. These fees are transparent and will be displayed before you confirm the transfer.

BadioPay supports various currencies for international money transfers. The available currencies can be viewed on our website.

 The time it takes for a transfer to be completed can vary based on factors such as the destination, payment method, and the receiving bank's processing times. Typically, transfers are processed within a few minutes for Airtime, mobile wallet, cash pick up and few business days for bank transfer

 Yes, BadioPay employs robust security measures to protect your financial information and transactions. We use encryption and other security protocols to safeguard your data.

 In most cases, once a transfer is initiated, it cannot be canceled. However, you can contact our customer support for assistance regarding specific cases.

 If you encounter any problems or have questions about your transfer, please reach out to our customer support team. They'll assist you in resolving any issues

 Yes, we may have limits on the amount you can send within a specific time frame. These limits can vary based on different factors and are disclosed during the transaction process.

BadioPay usually provides updates via email, text message or website, enabling users to monitor the status of their transfers in real-time.

Refunds for failed or canceled transactions are typically processed according to our policies. Contact customer support for assistance in such cases.

You can reach BadioPay customer support through the  website's live chat support. We also  have a dedicated customer support email or phone number you can reach out to for any inquiries.

Be there for your family. Supporting your family financially from afar requires a commitment to their well-being and stability despite the distance.
Copyright © 2024 BadioPay All Right Reserved.